FAQ

Signing in

The code doesn't arrive

1. Wait a minute and check spam / junk and the Promotions tab.
2. Check the address is spelled right.
3. Tap Send a new code. The previous one stops working.
4. If you're staff, check with the owner which email they gave you access with. For security, the screen looks the same even if the address isn't registered.
5. If you haven't created your account yet, signing in sends no code: tap create one here under the code field and finish signing up (the address is prefilled).
6. If none of that works, email [email protected].

It says "Too many attempts"

There were many attempts in a row. Wait a few minutes and try again.

Can I have a password?

No. The emailed code replaces the password, so there are no passwords to forget or leak. Your account is your email: look after it.

It asks for the code again

A session ends after 14 days without use, or after 30 days at most. It also ends if someone uses a stolen or copied session: for safety, all of them are closed.

Bookings

No times show up for a service

Check, in order:

1. The service is Active and has someone under Performed by (Catalog).
2. That person works that day (Staff › Edit hours).
3. There's no closure or time off (Hours and closures).
4. If the service requires a deposit, MercadoPago is connected or bank transfer is on (Deposits).
5. The day isn't fully booked.

"Can't book without a phone"

A phone number is required because every reminder goes to it. Add one to the client in Clients.

A client booked twice

The system never allows two appointments in the same slot with the same person. If a client has two appointments at different times, cancel the extra one from the Agenda.

How does a client cancel?

With the Cancel my booking link in their confirmation. If it can no longer be cancelled from there, they're asked to contact the business.

A held appointment disappeared

If the deposit isn't paid in time (10 minutes online, 48 hours by transfer), the appointment expires and the slot is released. See How an appointment works.

Reminders

A client didn't get the reminder

• Check their phone number in Clients. Is the country code right?
• If you linked WhatsApp, make sure it says Linked and not offline (WhatsApp).
• The reminder goes out 24 hours before. If the booking was made with less notice, they only get the confirmation.

A professional isn't getting their notifications

• If they turned on app notifications, check they aren't blocked on the phone (Notifications on your phone). On an iPhone the app must be installed to the home screen.
• Otherwise, check they have a phone in Staff.
• The evening schedule only goes out if they have appointments the next day, and only once: an appointment booked after 20:00 doesn't trigger a second one.

Can I change the message text?

Not yet. Messages already include the business name and the appointment details.

Account and plan

How do I change the owner's email?

Email [email protected] from the current address.

I can't add more staff or services

You've reached your plan's limit. See Subscription.

The app reloaded by itself

A new version came out and the app updated. If you were typing something unsaved, enter it again.

Another question?

Email [email protected] and tell us which screen you were on. A screenshot helps.