How an appointment works

Every appointment is always in one state. It can only move between states along the paths below. For example, a cancelled appointment cannot be "un-cancelled".

                 ┌──────────► expired     (deposit not paid in time)
                 │
  on hold ───────┼──────────► cancelled
  (no deposit)   │
                 └──► confirmed ──┬──► completed
                                  ├──► no-show
                                  └──► cancelled

State	Meaning	Who sets it
On hold (held in the dashboard)	A service with a deposit was booked and the deposit isn't paid yet. The slot is taken.	The system, on booking
Confirmed	The appointment is firm.	The system (no deposit, or once paid), or you with Confirm
Completed	The client came and was served.	You or the professional
No-show	The client didn't come and didn't warn.	You or the professional
Cancelled	It was cancelled. The slot is free again.	You, the professional, or the client from their link
Expired	It was on hold and the deposit didn't arrive in time. The slot frees up on its own.	The system

How long does a deposit wait?

• Online payment (MercadoPago): about 10 minutes, the time it takes to pay.
• Bank transfer: up to 48 hours, because the transfer is made from another app and sometimes clears the next day.

If it isn't paid by then, the appointment becomes expired and the slot is free again.

Why mark completed or no-show?

Those marks feed the Reports: the no-show rate, work done per professional and the month's value. If nobody marks appointments, the numbers are wrong.

A slot is never booked twice

If two people try to take the same slot at the same moment, only one gets it. The other sees Slot just taken and is shown the times still available.